Business Gifts * Awards * Branded Swag
FAQ
Ordering Process
We are a service-based business that attends to your specific needs.
Over the years we’ve learned that some customers want to delegate the entire process to us. And other customers want to be involved with each step. Our Order Process adapts to your needs. Here’s how we can help you each step of the way:
Presale:
- Brainstorming product ideas that fit your specific needs.
- Product Search & Find: If you know what you want but you don’t see it on our website, we can find it and provide you with a quote.
- Artwork Consultation: We’ll let you know what changes we may need to make to your logo, text, and other graphics to achieve the best imprint.
- Quotes: We provide formal quotes so you can make an informed purchase decision.
Placing an Order:
- Once we have finalized your order details, we provide you with an order summary that states all charges, coupon discounts, shipping estimates, and any applicable taxes and tariffs.
- We offer 4 ways for you to place your order: On our website. Or via phone, email, and text. Approximately 80% of our orders are done via phone and email, so we can answer your questions and iron out order details. We can also work via text if it’s more convenient for you. We offer order service via fax for customers who need to provide purchase orders that way.
- Once you provide us with your payment method, we begin your order.
Proofs:
Before we release your order to production, we will ask you to approve a proof that we email to you. This proof is free of charge! The proof helps to ensure your order will be free from errors.
We require your approval on the proof before we release your order to production. The countdown of production days starts after you approve the proof.
If you see something on the proof that you don’t like, please tell us! We adjust the proof and send you a new one.
Any art adjustments or order changes should be made before your order is sent to production. Any changes after proof approval may result in additional charges on your order…or the inability to change your order.
Production Time:
- Production time varies for each product and project. Our quotes include the production time estimate. We can also provide this information upon request – just ask us!
- If you have a deadline, please let us know before placing your order.
Shipping:
- After you approve your proof, we will give you an estimated shipping date and arrival date.
- For most orders we can provide an estimated shipping date and arrival date during the presale process.
- Once your order is shipped, we email you the tracking number and a receipt (or an invoice if you have terms with us).
Post-Sale:
- We want to make sure you are happy with your products and the decoration/imprinting. We will reconnect with you after the order is delivered to make sure you are happy with the outcome.
- We participate in the Better Business Bureau’s vendor program. We welcome any feedback on our BBB page or Google Review page.
Artwork
What We Can Imprint For You
Event information, team names, logos, slogans, dates, people’s names, and more can be imprinted on most of the items we sell. Imprints make your gift even more memorable!
We can typeset your event, project or team name or slogan in text for you. We use appealing fonts that produce nice outcomes. Let us know if you want us to do this for you. This service is free of charge for most orders.
Each item we sell has specific requirements for the resolution, size, colors, and graphics format for the artwork. We take care of all of those details for you! It’s part of the service we provide. Just let us know what you want to have imprinted, and we will optimize it for you.
We offer many types of decorating methods. The most common are: silkscreening, pad printing, digital full color printing, UV printing, etching, engraving, debossing and embroidery.
File Types
To optimize the look of your logo, text, and graphics when imprinting, we use vector art. (Vector art files typically end in .ai or .eps.) If you do not have vector art, no problem!
We can convert most designs into vector art free of charge, after you have placed your order with us.
Pantone PMS Color Match
Your imprint will be done in stock ink colors. If you need a specific ink color, please let us know. If you know your Pantone PMS color, please tell us. If not, we can determine your Pantone PMS color free of charge. In order to print an order with your Pantone PMS color, an additional charge may apply.
Multiple Colors and Multiple Imprint areas
Many of the products featured on our website include a one-color, one-location imprint in the price that is shown. We are happy to provide quotes for other types of imprints. Please contact us for a quote if you would like a multi-color imprint or a second location imprint.
Personalization
We can add a person’s name, team name, date/year (and other variable text) to many of our items. Personalization sometimes costs extra, but it makes your gift more memorable! Please contact us and we’ll provide a quote
Gift Wrapping, Custom Packaging & Kit Creation
Yes, we can do all three! Let us know if you would like to add a special touch to your order with gift wrapping, custom imprinted packaging, or assembly of multiple items into a kit (bagged, boxed, etc.). We’ll chat about your specific needs and present a proposal to you.
Order Changes, Cancellations & Returns
Changing an Order
If you are uncertain about any aspect of your order, please let us help you address it before your order is placed. Once you place your order, we begin processing it immediately. We are often able to make changes, free of charge, if you have NOT approved your proof.
Once you approve your proof, changes may not be possible, or changes may result in additional charges. If any customization or imprinting has begun, it is typically not possible to change or cancel your order. Please contact us immediately if you need to change your order.
Canceling an Order
Orders canceled before proof approval are subject to a cancellation charge of $50 or more. Orders canceled after proof approval are subject to all order and production charges incurred to date.
Returns
If you need to return an item, please contact our Customer Service Department for instructions on how to return items. If you do not contact our Customer Service Department in advance of returning an item, we may not be able to accept your return or issue a refund.
Refunds can only be issued in the same method of payment and/or credit card used to purchase your order. Your check to us must clear before we can issue a refund to you.
We do not accept exchanges.
For safety and health reasons, food, food-related items, and personal care products like lip balm and sunscreen are not returnable unless there is an imprinting error as described in our Guarantee Policy.
Guarantee Policy
We have a very high level of accuracy with orders, decoration, and delivery. We stand behind our products and our decoration methods. We guarantee that our products will be imprinted as represented on the proof we provide to you. If we make an error in imprinting, we will replace the affected items or issue a refund.
Please notify us within 5 business days of receiving your order if there are any problems with it, so we are able to resolve the issue promptly and to your satisfaction. Although we may able to resolve issues reported after that time window, the options become more limited. If a lengthy amount of time has passed between delivery and notification, we may be unable to provide an optimal resolution for you.
We cannot accept returns due to artwork or imprinting differences beyond the scope of the proof we provide. Due to the nature of manufacturing processes, there may be slight variations in color, dimensions, and placement of artwork on the same product within an order. For certain products, we cannot accept returns due to these slight variations.
We encourage you to order a sample before placing your imprinting order, so that you can review the product quality, materials, size, function, and suitability for your needs. Although our product website photos depict our products with accuracy, a photo is not a replacement for a live sample. If you choose to forego a sample, we cannot accept returns due to product-specific complaints, unless the product itself is faulty or the imprint is faulty. Our samples are representative of the products within a production lot. Some variations may occur within a lot. A common example is differences in dye color. Another common example is natural grain variations in leather or simulated leather products. Another common example is artistic variations that occur in art glass.
Sample Policy
See our Sample Policy page for more information on ordering samples.
Shipping
Within the U.S
Our standard shipping methods are Fedex Ground and UPS Ground within the continental US, depending on your location and the product you order. If you need rush shipping, please contact us for special arrangements.
We can ship your production order on your UPS or Fedex account at your request. A Third Party Shipping fee may apply. (Sample orders can only be shipped on our account. See our Sample Policy for more information on shipping samples.)
We can make special shipping arrangements for delivery to Alaska, Hawaii, US territories, and APO/FPO addresses. Please call us if you need an order shipped to one of these locations.
Outside the U.S.
Orders shipped outside the U.S. must be shipped on the buyer’s UPS or Fedex account. Any duties, taxes, brokerage, or related charges must be charged to the buyer’s shipping account. Sorry, but we cannot estimate any of the charges because rates vary by account.
We do not ship samples to international addresses.
Need a Shipping Quote?
Our shipping charges are based on the weight, dimensions, and transit route for your order.
We provide shipping quotes as part of our formal quotes.
Shipping Perishable Items
Chocolate, chocolate coated products, and other perishable products require special shipping if the temperature exceeds 65 degrees Farenheit anywhere along the transit route.
(This typically occurs between April and September for many parts of the country.)
During warm months we disable online ordering of perishable products so that we can provide a pre-sale shipping quote. Please contact us for a shipping quote and to place your order.
Transit Time
When you place your order, we will provide you with an estimated ship date and arrival date. After you approve your proof, we will let you know if the estimated ship date and arrival date for your order has changed due to any changes made during the proof process
Please note that Fedex Ground and UPS Ground do not pick up or deliver orders on Saturday, Sunday, or major holidays. Days that carriers are not picking up or delivering are not considered shipping dates.
Transit Delays & Lost Shipments
Like many online vendors, we ship our orders FOB, which means ownership of the order becomes yours from the point of shipment. Although we are not responsible for package carrier’s performance, we are here to help if your package becomes lost or delayed in transit. Please contact us as quickly as possible if your shipment does not arrive. We will provide you with an updated status and monitor the shipment until delivery occurs. We can assist you with filing a claim for lost packages if the packages were shipped on our or our vendor’s UPS or Fedex account. If the package was shipped on your UPS or Fedex account, those companies will not allow us to file a claim on your behalf.
We are not responsible for shipping delays that are a result of credit card problems or order changes made after you place your order.
Minimum Order Quantities
The quantities listed on our product pages represent different price break points. For most products, you can order any quantity you like, as long as you order at least the Minimum Order Quantity stated on the product page. Prices are listed per unit. Products sold by the case are only available in case quantities. Because of our arrangements with our suppliers, we cannot sell less than the listed minimum for a product.
We do our best to keep our Minimum Order Quantities synchronized with those of our vendors. Occasionally there may be a delay between a Minimum Order Quantity adjustment from our vendors and the update to our website. While we aim to honor all quantities shown on our website, in some cases we are unable to honor the quantities for certain discrepancies. If you place an order for an item that has a Minimum Order Quantity discrepancy, we will notify you immediately, and before we proceed with your ordear
Overruns & Underruns
Overruns occur when we ship more than the quantity you order. We never charge for overruns! You keep them for free. If overruns occur, they are typically 3-5% over the quantity you order. Occasionally overruns are slightly defective imprints (smudges, off-alignment).
Underruns occur when we ship less than the quantity you order. Underruns are rare, but they do occur on occasion. Underruns are typically 3-5% less than your order quantity. Of course, we only charge you for the quantity we ship. If you need at least your order quantity or more, please let us know so we can specify “no underruns” on your order. Sorry, we are unable to specifically request underruns on an order.
Payment Methods
Credit Cards
We accept Visa, MasterCard, Discover, and American Express.
When your order is placed, we run an authorization on your card for the full amount of the order, including shipping. Your card is charged when your order is ready for shipment, or shortly thereafter.
For 3rd party credit card purchases, we require written approval for the charge from the card holder at their place of operations. For example, if an administrative assistant places orders on behalf of a boss on the bosses’ credit card, we require an email from the boss at their official company email address. Alternatively, we may contact the card holder at their place of employment to receive authorization for the charge. We cannot proceed with an order without this written confirmation.
Purchase Orders and Commercial Credit
For Commercial, Government, and School Accounts, we will consider your request to accept a check, purchase order, or to extend net 30 credit for your purchase. A deposit may be required if credit is extended.
Wire Transfers and ACH Payments
Sorry, for security reasons, we do not accept payments via wire transfer or ACH.
Late Payments
When credit is extended for an order, payment is due within 30 days of shipment of goods, unless otherwise negotiated. We reserve the right to charge 1.5% monthly service fee (18% per annum) on overdue accounts.
You agree to reimburse us for debt recovery charges.
Credit Card Error Messages
If your credit card is declined or if the billing address you provide does not match the billing address on file with your credit card, we will notify you. Any order with a declined credit card or a no-match on the billing address with be canceled after 7 days if you do not provide us with revised information. Before the 7-day mark, your order may be put on hold until we received credit card authorization
Sales Tax
Sales tax of 6.35% will be added to all orders shipped or delivered to a Connecticut address. We collect sales tax for orders shipped to other states too, depending on the internet sales tax policy for each state.
If you contact us via phone, email, or text for a formal quote, we will include a sales tax estimate on the quote.
If you place an order on our website, on occasion sales tax may not appear in your shopping cart. If this occurs, we will notify you of all applicable sales taxes before we begin processing your order.
If your organization is tax-exempt, we can remove taxes from your order. Please provide us with your Federal Tax ID and certificate that shows your federal tax ID exemption status.
Please see our section on ‘Use Tax’ to determine if other taxes are owed to your state.
Use Tax
State sales tax laws are undergoing frequent changes regarding the tax liability for inter-state online transactions. Customers should check with their state of domain to determine if a ‘use tax’ is owed to their state for purchases made with us. Use taxes are paid by customers directly to their state tax authority. We are unable to calculate Use Taxes on quotes or orders.
Coupons & Sale Prices
We periodically post coupon discounts and sale prices on our website. If we do not provide an expiration date along with the posting, then we reserve the right to end the sale at any time at our discretion.
Discrepancies in Price on our Website
We do our best to keep our website prices synchronized with those of our vendor suppliers. Occasionally there may be a delay between a price adjustment from our vendors and the update to our website. While we aim to honor all prices shown on our website, in some cases we are unable to honor the prices for certain discrepancies. If you place an order for an item that has a price discrepancy, we will notify you immediately, and before we proceed with your order.
Product Safety
Important Information about Product Use by Children Under Age 13
The food products we sell are intended for enjoyment by people of all ages. Unless otherwise noted, the other products we sell may not be suitable for or intended for use by children under age 13. If you are purchasing a product from us that is intended for use by children under age 13, please let us know. We will work with you to ensure its suitability for the children who will be receiving it. If you would like more information about our products and the Consumer Product Safety Improvement Act of 2008 (CPSIA), please let us know.
Prop 65 for Shipments to California
The state of California has identified over 800 chemicals that may cause cancer or reproductive harm when they are occur in certain products. Even if the chemicals occur in miniscule quantities or during the manufacturing process, sellers are required to notify customers and apply a ‘Prop 65’ warning label to the products. If we ship your order to California, some of our products will be labeled with a Prop 65 warning message similar to this:
WARNING: Cancer and Reproductive Harm – www.p65warnings.ca.gov.
We will notify you of this requirement prior to processing your order.
If you plan to distribute your products in California, but we are not shipping them to that state, please notify us so we can provide appropriate labeling if needed. The state of California places the onus of compliance on both Promomento as your supplier, and on you as the distributor or end user of the product.
For a ‘plain language’ explanation of California’s Prop 65 regulation and what it means to you, please visit https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language
Federal Government Registration
We are registered to do business with federal government entities. Our CAGE/NCAGE code in CCR is 55K26.
We are registered as a Woman-Owned business.
Experienced. Dedicated. Creative. Supportive.